Terms of Service

Last Updated: November 5, 2026

1. Overview

This website and online store are operated by Hong Kong Yinlang Technology Limited (“we”, “us”, “our”, or the “Company”).

Through this website, we offer BETA THREE professional audio products, accessories, related products, information, content, customer support, and other services (collectively, the “Services”).

For purchases made through this online store, Hong Kong Yinlang Technology Limited is the seller and e-commerce operating entity, unless otherwise expressly stated at checkout or in your order confirmation.

The BETA THREE brand and related trademarks, product designs, materials, and intellectual property are owned by Dongguan 3G Audio Technology Co., Ltd. and/or their respective rights holders. Hong Kong Yinlang Technology Limited is authorised to conduct international e-commerce, marketing, distribution, sales, payment acceptance, customer service, and related commercial activities involving BETA THREE products.

By visiting our website, creating an account, placing an order, using our Services, or otherwise interacting with the Site, you agree to be bound by these Terms of Service (“Terms”), together with our applicable policies, including our:

• Return, Refund & Home Trial Policy;

• Shipping Policy;

• Privacy Policy;

• Warranty Policy; and

• any product-specific, preorder, promotional, or checkout terms displayed at the time of purchase.

If you do not agree to these Terms, you should not use the Site or place an order.

Nothing in these Terms excludes, restricts, or replaces any mandatory consumer rights or remedies available to you under applicable law.

2. Eligibility and Use of the Site

By using this Site, you confirm that you are legally capable of entering into a binding contract in your jurisdiction.

If you are under the age of legal majority in your jurisdiction, you may use the Site only with the involvement and consent of a parent or legal guardian.

You may not use our products, Site, or Services for any unlawful or unauthorised purpose.

You must not:

• violate any applicable law or regulation;

• infringe our intellectual property rights or the rights of others;

• upload or transmit malicious code, viruses, or harmful software;

• attempt to gain unauthorised access to our systems or accounts;

• interfere with the operation or security of the Site;

• submit false, misleading, fraudulent, or inaccurate information;

• use the Site to conduct fraudulent payment activity; or

• reproduce, scrape, copy, exploit, or commercially use Site content without authorisation.

We reserve the right to restrict or terminate access to the Site where reasonably necessary to protect our customers, business, payment systems, intellectual property, or legal interests.

3. Products and Product Information

We sell physical professional audio equipment and related products, including portable PA systems, battery-powered speakers, professional loudspeakers, column PA systems, stands, bags, accessories, and other audio products.

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colours, prices, compatibility information, and other product information are accurate.

However:

• product colours may vary slightly depending on screens, lighting, production batches, or photography;

• packaging may change from time to time;

• minor product revisions may occur without materially changing the intended function of the product;

• measurements and specifications may be subject to reasonable manufacturing tolerances; and

• product availability may vary by country, warehouse, colour, bundle, or configuration.

Where a material specification is important to your purchase decision, please contact us before ordering.

We reserve the right to modify, discontinue, replace, or update products and product information at any time, subject to orders already accepted and applicable law.

4. Prices and Currencies

Prices may vary by:

• country or region;

• local market;

• currency;

• product configuration;

• bundle;

• promotional campaign;

• tax treatment;

• shipping arrangement; and

• local commercial conditions.

The price displayed to you at checkout is the applicable purchase price for your order, subject to correction of obvious errors.

Where local currency pricing is available, you may be charged in the currency displayed at checkout.

Your bank, card issuer, wallet provider, payment processor, or other financial institution may apply:

• foreign exchange charges;

• currency conversion fees;

• international transaction fees; or

• other fees outside our control.

We are not responsible for fees imposed independently by your bank, card issuer, wallet provider, or financial institution.

5. Taxes, Duties and Import Charges

Taxes, duties, customs charges, and shipping arrangements may vary by destination.

For certain markets, applicable duties, taxes, and shipping may be included in the advertised or checkout price.

For other destinations, import duties, taxes, customs clearance charges, brokerage charges, or similar fees may be payable by the customer.

The applicable treatment will be determined by the destination, product, shipping method, and information presented at checkout or in our Shipping Policy.

Customers are responsible for providing accurate information required for customs clearance where applicable.

We are not responsible for delays caused by customs authorities, incomplete customs information, unpaid import charges, or other governmental procedures outside our reasonable control.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

After you place an order, you may receive an acknowledgement or confirmation email. An order is considered accepted when we confirm the order and/or begin processing it for fulfilment, subject to applicable law.

We reserve the right to reject or cancel an order for legitimate reasons, including:

• product unavailability;

• pricing or listing errors;

• suspected fraud;

• payment failure;

• inability to verify customer information;

• suspected misuse of promotional offers;

• shipping restrictions;

• compliance or regulatory requirements;

• unusual order quantities;

• reseller activity inconsistent with the intended retail offer; or

• circumstances that make fulfilment impracticable.

If we cancel a prepaid order after payment has been successfully received, we will refund the applicable amount using an appropriate refund method.

7. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when placing an order, including:

• full name;

• billing address;

• shipping address;

• email address;

• telephone number;

• postal code; and

• any information reasonably required for payment or delivery.

You are responsible for reviewing your order details before completing checkout.

If you discover an error after placing an order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to change the shipping address, product configuration, quantity, or other order details.

Additional costs or delivery failures caused by inaccurate information supplied by the customer may be the customer's responsibility to the extent permitted by law.

8. Payments

We accept payment methods displayed as available at checkout.

Depending on your country or region, these may include:

• credit or debit cards;

• bank transfers;

• QR payments;

• digital wallets;

• local payment methods;

• Buy Now Pay Later services;

• Cash on Delivery where available; and

• other payment methods supported by our payment service providers.

Payments may be processed by third-party payment service providers.

We do not necessarily receive or store your complete card or payment credentials.

Your use of a particular payment method may also be subject to the terms, eligibility requirements, limits, verification procedures, fees, or privacy policies of the relevant payment provider.

We reserve the right to add, remove, suspend, or restrict payment methods at any time.

9. Payment Verification and Fraud Prevention

To protect customers and our business from fraud, we and our payment service providers may conduct payment verification, risk screening, identity verification, transaction monitoring, or other reasonable security checks.

We may request additional information before processing or shipping an order where reasonably necessary.

An order may be delayed, held, or cancelled if:

• payment cannot be verified;

• the transaction is flagged as high risk;

• information provided is inconsistent;

• the payment provider declines or reverses the transaction; or

• additional verification is reasonably required.

10. Cash on Delivery

Cash on Delivery (“COD”) may be available for selected products, customers, and markets.

Availability may depend on:

• destination;

• order value;

• previous delivery history;

• product type;

• courier coverage; and

• risk assessment.

COD is not guaranteed for every customer or order.

Customers placing COD orders agree to provide accurate delivery information and make reasonable efforts to receive and pay for the parcel.

Repeated unjustified refusal, failed delivery caused by customer unavailability, false contact information, or misuse of COD may result in future COD orders being restricted or declined.

Any applicable COD return or refund arrangements are governed by our Return, Refund & Home Trial Policy.

11. Shipping and Delivery

Shipping methods and estimated delivery times vary according to:

• destination;

• product availability;

• local warehouse inventory;

• shipping carrier;

• customs clearance;

• public holidays;

• weather;

• peak sales periods; and

• other circumstances outside our reasonable control.

Orders may be fulfilled from:

• local or overseas warehouses; or

• directly from China.

Estimated delivery dates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Please refer to our Shipping Policy for current fulfilment methods, estimated processing times, delivery times, duties, taxes, tracking information, and other shipping conditions.

12. Risk of Loss and Delivery

Responsibility for the product transfers in accordance with applicable law and the applicable shipping arrangement.

You should inspect the parcel reasonably promptly after delivery.

If a parcel arrives damaged, incomplete, incorrect, or appears to have been damaged during shipping, please contact us as soon as reasonably possible and retain:

• the product;

• outer packaging;

• internal protective packaging;

• shipping label; and

• other relevant materials.

We may request photos, videos, serial numbers, or other information reasonably necessary to investigate a claim.

13. Returns, Refunds and Home Trial

Returns, exchanges, cancellations, and refunds are governed by our current Return, Refund & Home Trial Policy.

Eligible MB3 and MB3-X purchases delivered within certain markets may qualify for our 30-Day Home Trial, subject to the eligibility requirements and return conditions stated in that policy.

Different conditions may apply to:

• general returns;

• Home Trial returns;

• damaged products;

• defective products;

• incorrect products;

• promotional bundles;

• free gifts;

• Cash on Delivery orders;

• preorder products; and

• cancelled orders.

Customers must obtain return authorisation before sending a product back where required by our Return Policy.

Do not return products to a warehouse, office, dealer, courier location, or service provider without receiving the correct return instructions from us.

Nothing in our Return Policy or these Terms limits any mandatory consumer remedy available under applicable law.

14. Refund Processing

Approved refunds will normally be issued using the original or otherwise appropriate payment method, depending on the original transaction, payment provider, market, and circumstances.

After we process a refund, additional time may be required for the payment provider, bank, card issuer, or wallet provider to reflect the refund in your account.

We are not responsible for processing delays caused solely by banks, card networks, wallets, payment processors, or other financial institutions outside our control.

Where the original payment method cannot receive the refund, we may arrange another reasonable refund method after appropriate verification.

15. Bundles, Promotional Gifts and Discounted Sets

Products may be sold as:

• bundles;

• sets;

• speaker-and-stand packages;

• multi-unit packages;

• promotional combinations; or

• packages containing free gifts.

Where a complete bundle is returned, all items included in the bundle may need to be returned to qualify for a full refund.

If a customer retains part of a bundle, promotional set, or free gift, we may, where permitted by law and disclosed in the applicable policy:

• deduct the promotional value;

• deduct a reasonable replacement value; or

• recalculate retained products based on the applicable individual purchase price.

16. Preorders

Certain products may be offered on a preorder basis.

Estimated production, shipping, warehouse arrival, and delivery dates for preorder products are estimates and may change due to circumstances including:

• manufacturing schedules;

• component supply;

• quality inspections;

• international shipping;

• customs clearance;

• warehouse transfer;

• local warehouse inbound schedules; and

• carrier delays.

Any specific preorder conditions displayed on the product page, checkout page, campaign page, or order confirmation form part of these Terms.

If there is a material delay, we will make reasonable efforts to notify affected customers.

17. Promotions, Discount Codes and Special Offers

Promotions, discount codes, flash sales, free gifts, early-bird offers, bundle discounts, subscriber discounts, and other promotional offers may be subject to additional terms.

Unless otherwise stated:

• promotional offers cannot be exchanged for cash;

• discount codes may not be combinable;

• discounts may be limited by market, product, customer, or period;

• promotional stock may be limited;

• free gifts may be available while supplies last; and

• promotional conditions displayed at the time of purchase apply to the order.

We reserve the right to cancel, suspend, amend, or withdraw a promotion where reasonably necessary, but will not retroactively reduce a benefit already confirmed for an accepted order unless required by law or necessary to correct fraud or a clear error.

18. Warranty

Eligible BETA THREE products purchased directly through this Site are covered by the applicable BETA THREE Warranty Policy.

Unless otherwise stated, eligible products purchased from betathree.com currently carry a 2-year limited warranty from the date of purchase.

Warranty eligibility, exclusions, service procedures, proof-of-purchase requirements, and available remedies are governed by the Warranty Policy.

Warranty rights are in addition to any mandatory consumer rights available under applicable law.

19. Product Use and Safety

Professional audio equipment must be installed, connected, transported, charged, powered, and operated in accordance with applicable product manuals, safety instructions, electrical requirements, and reasonable operating practices.

You are responsible for ensuring that:

• compatible power supplies and accessories are used;

• audio equipment is not operated in unsafe environmental conditions;

• stands and mounting equipment are installed securely;

• cables and electrical connections are suitable;

• sound levels are used responsibly; and

• local rules concerning noise, electrical safety, public performances, or venue operation are followed.

Improper use may result in product damage, hearing damage, personal injury, property damage, or loss of warranty coverage where permitted by law.

20. Intellectual Property

All content available through the Site, including but not limited to:

• brand names;

• trademarks;

• logos;

• product names;

• product designs;

• photographs;

• videos;

• graphics;

• text;

• specifications;

• layouts;

• manuals;

• marketing materials; and

• other content,

is owned by or licensed to the relevant BETA THREE rights holder, Dongguan 3G Audio Technology Co., Ltd., Hong Kong Yinlang Technology Limited, or their licensors.

No content may be copied, reproduced, modified, republished, distributed, sold, licensed, or commercially exploited without prior written permission, except where permitted by applicable law.

21. User Content, Reviews and Submissions

If you submit a review, photograph, video, testimonial, comment, feedback, suggestion, or other content to us, you confirm that:

• you have the right to submit it;

• it does not violate the rights of another person;

• it is not unlawful, fraudulent, defamatory, or misleading; and

• it does not contain malicious software.

Where you expressly provide content for publication, reposting, promotion, or marketing use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and share that content for the agreed or reasonably expected purpose, subject to applicable law.

We are not obligated to publish or retain submitted content.

22. Third-Party Services and Links

The Site may use or link to third-party services, including:

• Shopify;

• payment processors;

• payment wallets;

• banks;

• Buy Now Pay Later providers;

• shipping carriers;

• analytics providers;

• review platforms;

• social media platforms; and

• other service providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent acts, services, content, availability, or policies of third parties, except to the extent responsibility cannot lawfully be excluded.

23. Privacy

Our collection, use, processing, transfer, and retention of personal information are described in our Privacy Policy.

By using the Site, you acknowledge that information may be processed by service providers located in different countries or regions where reasonably necessary to operate our international e-commerce business.

Payment information is generally processed securely by the applicable payment provider.

24. Errors, Inaccuracies and Omissions

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to:

• product descriptions;

• specifications;

• prices;

• promotions;

• shipping charges;

• estimated delivery times; or

• availability.

We may correct such errors and update information when discovered.

If an obvious pricing or product information error materially affects an order that has not yet been fulfilled, we may contact you to confirm whether you wish to proceed on the corrected basis or cancel the affected order and provide an appropriate refund.

Nothing in this section limits your rights under applicable consumer law.

25. Disclaimer of Warranties

Except for express warranties provided by us and warranties, conditions, or guarantees that cannot lawfully be excluded, the Site and Services are provided on an “as available” basis.

We do not guarantee that:

• the Site will always be uninterrupted or error-free;

• every product will always be available;

• every payment method will always be available;

• delivery estimates will never be affected by circumstances outside our control; or

• third-party services will always operate without interruption.

This section does not exclude any mandatory warranty, guarantee, condition, or consumer right imposed by applicable law.

26. Limitation of Liability

To the fullest extent permitted by applicable law, Hong Kong Yinlang Technology Limited, BETA THREE, and their affiliates will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site or products where such liability may lawfully be limited.

This may include loss of:

• revenue;

• profits;

• business opportunities;

• performance opportunities;

• goodwill; or

• data.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer protection law.

Nothing in these Terms limits any mandatory remedy relating to defective, unsafe, incorrectly supplied, or incorrectly described goods.

27. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hong Kong Yinlang Technology Limited and its affiliates from claims, losses, liabilities, and reasonable costs arising from your unlawful use of the Site, violation of these Terms, or infringement of another party's rights.

This section does not apply to the extent a claim results from our own breach, negligence, unlawful conduct, or other liability that cannot legally be excluded.

28. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where possible.

The remaining provisions will continue in full force and effect.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver is effective only where made in writing by an authorised representative of the Company.

30. Entire Agreement

These Terms, together with the applicable policies and order-specific terms displayed on the Site, constitute the agreement governing your use of the Site and purchases made through it.

For a specific subject matter:

• the Return, Refund & Home Trial Policy governs returns and refunds;

• the Shipping Policy governs fulfilment and delivery;

• the Warranty Policy governs warranty service;

• the Privacy Policy governs personal information; and

• any clearly disclosed product-specific, preorder, promotional, or checkout terms apply to the relevant transaction.

Where mandatory law provides stronger rights, mandatory law will prevail.

31. Governing Law

These Terms and transactions with Hong Kong Yinlang Technology Limited are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights that may apply under the laws of the country or region in which you reside.

Nothing in this clause deprives a consumer of mandatory protections that cannot lawfully be waived by contract.

32. Disputes and Customer Support

If you have a concern regarding an order, payment, delivery, return, warranty claim, or other matter, we encourage you to contact us first so that we can attempt to resolve the issue promptly.

Nothing in these Terms prevents you from exercising any right to contact a consumer protection authority, payment provider, court, tribunal, or other competent body where permitted by applicable law.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• our business;

• products;

• payment methods;

• markets;

• fulfilment arrangements;

• policies;

• technology; or

• legal and regulatory requirements.

The updated Terms will be published on the Site with a revised “Last Updated” date.

Unless applicable law requires otherwise, an accepted order will generally remain governed by the material terms applicable when that order was placed.

34. Contact Information

Seller / E-commerce Operator

Hong Kong Yinlang Technology Limited

Registered Address:
Room D13, Unit 3, 11/F, Asia Trade Centre
No. 79 Lei Muk Road
Kwai Chung, Hong Kong

Brand: BETA THREE

Email: info@betathree.com

WhatsApp: +852 5309 2167

Website: BETA THREE Global

For questions relating to orders, payments, returns, refunds, deliveries, warranty service, product support, or these Terms, please contact our customer support team.