Return, Refund & Home Trial Policy

Last updated: August 5, 2026

At BETA THREE, we want you to choose your sound system with confidence. This policy explains our 30-Day Home Trial for eligible MB3 and MB3-X orders, our general return conditions, Cash on Delivery returns, refunds, exchanges, cancellations and support for damaged, defective or incorrect products.

Nothing in this policy excludes, restricts or replaces any mandatory rights or remedies available to you under applicable consumer protection law.

1. 30-Day MB3 & MB3-X Home Trial

The 30-Day Home Trial is currently available for eligible MB3 and MB3-X orders delivered within:

  • Malaysia;

  • The Philippines;

  • Vietnam.

Eligible customers who purchase directly from betathree.com may open, connect and reasonably evaluate an MB3 or MB3-X for up to 30 calendar days from the recorded delivery date.

You may test the product using your own voice, microphones, musical instruments, Bluetooth audio, backing tracks and other compatible equipment in the environment where you expect to use it.

If the product is not the right fit for your preferences or setup, you may request a return within the Home Trial period, subject to the conditions below.

Eligible Products and Orders

The Home Trial applies only when:

  • The product is an MB3, MB3-X or an eligible bundle containing one of these products;

  • The order was placed directly through betathree.com;

  • The delivery address is within Malaysia, the Philippines or Vietnam;

  • The Home Trial offer was displayed on the applicable product page at the time of purchase;

  • The purchase was made for genuine personal or professional evaluation;

  • The return request is submitted within 30 calendar days of the recorded delivery date;

  • The customer follows the approved return procedure.

The Home Trial is available for both eligible prepaid orders and eligible Cash on Delivery orders.

Unless expressly stated otherwise, it does not apply to:

  • Purchases made through dealers, distributors, marketplaces or other third parties;

  • Wholesale, reseller, bulk or special-quotation orders;

  • Customized or specially ordered products;

  • Replacement products supplied under a previous return or warranty claim;

  • Products purchased primarily for resale, commercial rental or temporary equipment hire;

  • Products not expressly identified as participating in the Home Trial.

Reasonable Evaluation

During the Home Trial, you may reasonably:

  • Open and set up the product;

  • Charge and operate the battery;

  • Connect microphones, instruments and compatible audio sources;

  • Test Bluetooth audio and backing tracks;

  • Test the available EQ, effects and feedback-control functions;

  • Use the product at normal and appropriate listening levels;

  • Evaluate different speaker positions;

  • Test the product in a home, studio, classroom, rehearsal room or another appropriate environment;

  • Conduct reasonable real-world evaluation relevant to your intended use.

The product does not need to remain unopened or completely unused.

The Home Trial is intended to help you evaluate the product. It is not intended to provide free equipment for rental, repeated paid events or temporary commercial use.

2. Product Condition for a Home Trial Return

To qualify for a Home Trial refund, the returned product must be:

  • In good physical and functional condition;

  • Clean and free from excessive wear or contamination;

  • Returned with the original packaging and internal protective materials;

  • Returned with all included accessories, cables, manuals and components;

  • Returned with all items included in the purchased bundle or setup;

  • Returned with the original serial number intact and unaltered.

Minor signs resulting from careful setup and reasonable evaluation will not automatically make an otherwise eligible return unacceptable.

The Home Trial does not cover loss or damage resulting from:

  • Drops, impacts, dents or serious scratches;

  • Rain, liquids, excessive moisture, smoke or fire;

  • Improper power sources or incompatible equipment;

  • Misuse, negligence or improper handling;

  • Unauthorized repair, modification or disassembly;

  • Commercial rental or repeated temporary event use;

  • Missing products, accessories, packaging or components;

  • Altered, removed or substituted serial numbers;

  • Deliberate abuse or fraudulent activity.

Where a returned product has material damage, missing items or loss of value beyond reasonable evaluation, BETA THREE may, where permitted by law:

  • Reject the Home Trial return;

  • Offer a partial refund;

  • Deduct the reasonable cost of missing items, repairs or loss of value;

  • Return the product to the customer.

We will explain the reason and any proposed deduction before completing the refund.

3. Home Trial Return Shipping

If you return an MB3 or MB3-X because it is not suitable for your preferences, equipment, venue or intended setup:

  • You are responsible for the return shipping cost;

  • No restocking fee will apply;

  • The return must use a trackable shipping method approved by BETA THREE;

  • The product must be sent to the return location provided by BETA THREE;

  • You must not send the product to our office, warehouse, dealer or service provider without written authorization.

Where available, BETA THREE may assist in arranging local collection through an approved courier.

If BETA THREE arranges the collection:

  • We will provide or confirm the estimated return shipping cost before collection;

  • The actual approved return shipping cost may be deducted from your refund;

  • No additional restocking fee will be charged.

Return shipping paid by the customer is not refundable for a Home Trial or change-of-mind return.

Customer-paid return shipping does not apply where BETA THREE confirms that the product:

  • Was damaged during delivery;

  • Has a covered manufacturing defect;

  • Is different from the product ordered;

  • Was returned because of an error made by BETA THREE.

These cases are handled separately under Section 8.

4. How to Request a Home Trial Return

You must contact BETA THREE within 30 calendar days of the recorded delivery date.

Contact us at:

Email: info@betathree.com
WhatsApp: +852 5309 2167

Please provide:

  • Your full name;

  • Your order number;

  • The product or complete setup you wish to return;

  • A brief reason for the return;

  • Photos showing the product’s condition;

  • Photos showing the packaging, accessories and included items;

  • Photos or video of any claimed damage or technical issue, where applicable.

We may ask reasonable questions about your experience to help us understand the return and improve our products. Your response will not affect an otherwise eligible Home Trial return.

After approval, we will provide:

  • A return authorization;

  • The correct local return address;

  • Packing instructions;

  • An approved return or collection method;

  • Any applicable estimated return shipping cost.

The product must normally be handed to the approved courier within seven calendar days after return authorization.

Contact us before this deadline if you need additional assistance.

Returns sent without prior authorization may be delayed, rejected or excluded from any return-shipping assistance.

5. Cash on Delivery Orders

Cash on Delivery may be available for eligible orders in selected areas of Malaysia, the Philippines and Vietnam.

Availability may depend on:

  • The delivery address;

  • Courier coverage;

  • Order value;

  • Product availability;

  • Successful order verification;

  • Other operational or fraud-prevention requirements.

BETA THREE may contact the customer by phone, WhatsApp, SMS or email to confirm a Cash on Delivery order before dispatch.

Payment Before Opening

Cash on Delivery means that payment is collected when the parcel is delivered.

Unless the courier expressly confirms otherwise, the customer must complete payment before opening the parcel.

Cash on Delivery does not mean that the customer may open, install or test the product before paying the courier.

The 30-Day Home Trial begins after the order has been:

  • Successfully delivered;

  • Accepted by the customer;

  • Fully paid for.

Refused Cash on Delivery Orders

Refusing an unopened Cash on Delivery parcel at the point of delivery is not considered a Home Trial return because the order was not accepted or paid for.

Repeated refusal, false ordering, unreachable contact information or other suspected abuse may result in:

  • Future Cash on Delivery orders being declined;

  • Advance payment being required;

  • Order quantity restrictions;

  • Additional order verification.

This does not affect a customer’s rights relating to genuinely damaged, incorrect or defective products.

6. Home Trial Refunds

For an approved Home Trial return, the refund is based on the amount actually paid for the eligible returned product or complete setup.

For example, if a promotional code or discount was used, the refund will equal the discounted product amount actually paid, not the original pre-discount price.

For a complete refund of a bundle or setup, all included products, accessories, promotional gifts and components must be returned together.

Unless required by applicable law, the following are not refundable for a Home Trial or change-of-mind return:

  • Customer-paid return shipping;

  • The return shipping cost deducted for a collection arranged by BETA THREE;

  • Optional expedited delivery charges;

  • Special handling charges;

  • Separately disclosed Cash on Delivery service charges;

  • Other optional services selected by the customer.

No restocking fee will be charged for an eligible Home Trial return.

Prepaid Order Refunds

Approved refunds for prepaid orders will normally be issued to the original payment method.

Cash on Delivery Refunds

Cash payments collected by a courier cannot normally be refunded to the original cash payment channel.

Approved refunds for Cash on Delivery orders will normally be issued through:

  • Local bank transfer;

  • A supported electronic wallet;

  • Another refund method approved by BETA THREE.

The customer may be required to provide:

  • The order number;

  • The account holder’s full name;

  • Local bank account or supported e-wallet details;

  • Reasonable information needed to verify the refund recipient.

The refund account should normally belong to the customer named on the order.

The customer is responsible for providing accurate refund information. BETA THREE is not responsible for delays caused by incomplete or incorrect bank or e-wallet details.

Refund Processing Time

We will inspect the returned product after it is received.

Once the return has been inspected and approved, BETA THREE normally processes the refund within five business days.

Banks, card issuers, electronic wallets and payment providers may require additional processing time before the refund appears in the customer’s account.

7. General 30-Day Returns

Products or orders that are not covered by the MB3 and MB3-X Home Trial may be eligible for a general return within 30 calendar days of the recorded delivery date.

For a general change-of-mind return, the product must normally be:

  • Unused or opened only for basic inspection;

  • In its original condition;

  • In its original packaging;

  • Complete with all accessories, cables, manuals and included items;

  • Free from wear, damage, marks, odors or contamination;

  • Accompanied by valid proof of purchase.

For an approved general change-of-mind return:

  • The customer is responsible for return shipping;

  • The original delivery charge is not normally refundable;

  • Optional or expedited delivery charges are not refundable;

  • Any separately disclosed Cash on Delivery fee is not refundable;

  • The refund is based on the product amount actually paid;

  • No refund is issued until the product has been received and inspected.

Where the MB3 and MB3-X Home Trial terms differ from these general return conditions, the Home Trial terms apply to an eligible order.

8. Damaged, Defective or Incorrect Products

Please inspect the product and packaging as soon as reasonably possible after delivery.

If the product:

  • Arrives damaged;

  • Appears to have a manufacturing defect;

  • Is different from the product ordered;

  • Is missing an included component;

contact us promptly.

Reporting delivery damage within seven calendar days helps us investigate the courier claim and provide a faster solution. This preferred reporting period does not limit any mandatory rights available under applicable law.

Please provide:

  • Your order number;

  • A description of the issue;

  • Photos or video showing the issue;

  • Photos of the external carton;

  • Photos of the internal protective packaging;

  • A photo of the shipping label;

  • The product serial number, where applicable.

Please retain the product and all packaging until we provide instructions.

Depending on the confirmed issue, BETA THREE may:

  • Provide troubleshooting or setup assistance;

  • Supply replacement parts;

  • Coordinate local inspection or repair;

  • Provide an approved repair allowance;

  • Replace the product;

  • Arrange an approved return;

  • Issue a full or partial refund;

  • Offer another appropriate remedy.

Where a return is required because of confirmed shipping damage, a covered manufacturing defect, an incorrect product or another BETA THREE error:

  • BETA THREE will arrange or cover reasonable approved return shipping;

  • No restocking fee will apply;

  • The customer will not be charged the Home Trial return shipping cost.

Do not independently arrange a repair or return shipment before receiving authorization. Unauthorized expenses may not be reimbursed.

9. Return Inspection

All returned products are inspected to confirm:

  • The correct product has been returned;

  • The serial number matches the original order;

  • All products and included items are present;

  • The condition complies with the applicable return terms;

  • No excluded damage, misuse or unauthorized modification has occurred.

We will notify you when the inspection has been completed.

If the return is approved, we will process the applicable refund.

If the return does not meet the applicable conditions, we will explain the issue and the available options. Depending on the circumstances and applicable law, these may include:

  • Returning the product to you;

  • Offering repair or replacement;

  • Approving a partial refund;

  • Deducting the reasonable cost of missing items or material damage;

  • Rejecting the return.

BETA THREE will not make an unexplained deduction from an approved refund.

10. Exchanges

Contact us before returning a product if you wish to request an exchange.

Exchanges depend on product and inventory availability.

In some cases, we may recommend:

  1. Returning the original product under the applicable return process; and

  2. Placing a new order for the preferred product or setup.

If the replacement product has a different price:

  • The customer must pay any additional amount; or

  • BETA THREE will refund the applicable price difference.

Shipping responsibility for an exchange depends on the reason for the exchange:

  • For preference or change-of-mind exchanges, the customer is responsible for applicable shipping costs;

  • For confirmed defective, damaged or incorrect products, BETA THREE will arrange or cover reasonable approved shipping.

11. Order Cancellations

You may request an order cancellation before the order has been dispatched.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once warehouse or courier processing has started.

If an order has already been dispatched:

  • The customer may refuse a prepaid parcel only after contacting BETA THREE and receiving instructions; or

  • The applicable return procedure must be followed after delivery.

For Cash on Delivery orders, refusing a parcel without contacting us may affect future Cash on Delivery eligibility.

If an order is successfully cancelled before dispatch, the payment will be returned using the applicable refund method.

Payment providers may require additional time to display the refund.

12. Bundles, Setups and Promotional Gifts

If an order includes a bundle, setup, free gift or promotional accessory, all included items must normally be returned to receive a complete refund.

This includes, where applicable:

  • Speakers;

  • Speaker stands;

  • Carry bags;

  • Cables;

  • Accessories;

  • Promotional gifts;

  • Other items included in the purchased setup.

If an included item is not returned, BETA THREE may, where permitted by law:

  • Deduct its stated promotional value;

  • Deduct its reasonable replacement value;

  • Recalculate the retained items at the applicable individual purchase price.

We will explain any recalculation before processing the refund.

13. Non-Returnable Items

Unless defective, incorrectly supplied or returnable under applicable law, the following items may not qualify for a change-of-mind return:

  • Gift cards;

  • Digital or downloadable products;

  • Customized or personalized products;

  • Special-order products;

  • Products clearly marked as “Final Sale” before purchase;

  • Products materially damaged through misuse, accidents or improper handling;

  • Products with missing, altered or removed serial numbers;

  • Products returned after the applicable return period without prior written approval.

An eligible MB3 or MB3-X will not be treated as non-returnable merely because it was carefully opened and reasonably evaluated under the Home Trial.

14. Warranty Claims After the Return Period

The return period and product warranty are separate.

A product that develops a covered technical or manufacturing issue after the applicable return period may still qualify for support under the applicable BETA THREE warranty.

Depending on the issue and customer location, warranty support may include:

  • Troubleshooting;

  • Replacement parts;

  • Local repair coordination;

  • An approved repair allowance;

  • Product replacement;

  • Another reasonable solution.

Contact BETA THREE before arranging a repair or sending a product to any location.

Please review the applicable Warranty Policy for full details.

15. Return Abuse and Fraud Prevention

BETA THREE may investigate suspected:

  • Fraudulent orders;

  • Product substitution;

  • Serial-number alteration;

  • Repeated abusive returns;

  • Cash on Delivery abuse;

  • Use of the Home Trial as a rental service;

  • False claims of damage or defects;

  • Other activity inconsistent with reasonable product evaluation.

Where there is reasonable evidence of abuse, BETA THREE may:

  • Decline future participation in promotional Home Trial programs;

  • Restrict Cash on Delivery access;

  • Require prepaid payment;

  • Limit order quantities;

  • Take other reasonable fraud-prevention measures.

This section will not be used to reject a genuine return that meets the published conditions or to restrict mandatory rights under applicable law.

16. Availability in Other Countries

The 30-Day MB3 and MB3-X Home Trial is currently available only for eligible orders delivered within Malaysia, the Philippines and Vietnam.

BETA THREE may evaluate, introduce or test similar Home Trial programs in selected countries or regions in the future.

Availability, eligible products, trial duration, shipping arrangements and other conditions may vary by market.

A Home Trial is available in another country only when it is expressly displayed on the applicable local product page, checkout, promotional offer or market-specific terms at the time of purchase.

The availability of the program in Malaysia, the Philippines or Vietnam does not automatically mean that the same program is available in another country.

17. Policy Updates

BETA THREE may update this policy to reflect changes in products, markets, shipping arrangements, payment methods or legal requirements.

Unless applicable law requires otherwise, an eligible order will be governed by the return and Home Trial terms displayed at the time the order was placed.

Material changes will not be applied retroactively in a way that reduces an already confirmed customer benefit.

18. Statutory Consumer Rights

This policy provides contractual benefits in addition to rights that may be available under applicable consumer protection law.

Nothing in this policy excludes, limits or replaces mandatory rights or remedies relating to products that are:

  • Defective;

  • Unsafe;

  • Incorrectly described;

  • Incorrectly supplied;

  • Not reasonably fit for their stated purpose;

  • Otherwise protected under applicable law.

If any part of this policy conflicts with a mandatory applicable law, the applicable law will prevail.

19. Contact Us

For returns, refunds, Home Trial requests, Cash on Delivery questions, damaged deliveries or product support, contact:

BETA THREE Customer Support

Email: info@betathree.com
WhatsApp: +852 5309 2167
Website: betathree.com

Please do not return a product to any warehouse, office, dealer, courier location or service provider until you have received written return authorization and the correct return instructions from BETA THREE.