Which regions do you currently ship to?

We currently ship from China to Southeast Asia and the Middle East. If your region is not listed, please contact us at info@betathree.com to discuss special shipping arrangements.

What is the processing time?

Processing time is typically 1–2 business days. Orders placed after 17:00 (China Standard Time, GMT+8) may be processed on the next business day. During peak periods, processing times may be longer.

How long does delivery take after dispatch?

After dispatch, estimated delivery time is 7–12 business days for both Southeast Asia and the Middle East. Please note that delivery estimates are not guaranteed and may be affected by customs, weather, or carrier delays.

How are shipping rates calculated?

Shipping costs are calculated at checkout based on your location and the weight/size of your order.

How can I track my order?

Where tracking is available, you will receive a tracking link by email once your order ships.

Do I need to pay any additional duties and taxes?

Prices shown may include duties and taxes depending on the destination. Unless stated otherwise, any import duties, taxes, or fees not already included are the customer’s responsibility. Please review the details at checkout.

Can I change my shipping address?

Please contact us as soon as possible if you need to change your shipping address. Once an order has shipped, we may not be able to update it.

What should I do if my parcel is delayed, lost, or damaged?

If your order is delayed, missing, or arrives damaged, please contact us at info@betathree.com with your order number and photos (if damaged). We will work with the carrier to resolve the issue.

What is the return period?

You may request a return within 7 days of delivery.

What are the conditions for a return?

The item must be unused, in original packaging with all accessories and manuals, and proof of purchase is required. Items damaged by misuse, missing parts, or not in resellable condition are not eligible.

How do I start a return?

Please email info@betathree.com with your order number, the item(s) you wish to return, and the reason for return. We will provide return instructions and the return address.

Who pays for return shipping?

Change-of-mind returns – Customer covers return shipping.Faulty / damaged / incorrect items – We cover reasonable return shipping (or arrange collection), where confirmed.

How are refunds processed? Is shipping fee refunded?

Once approved, refunds are issued to your original payment method. Shipping fees are not refunded. Processing times depend on your payment provider.

Can I exchange or cancel an order? Which items are non-returnable?

Exchange – Contact us. The fastest option is often to return and reorder.Cancellation – Before dispatch, orders can be cancelled; after dispatch, follow return process.Non-returnable items (unless defective or required by law): clearance items (marked final sale), gift cards, items damaged by misuse.