Question 1

Which regions do you currently ship to?

Accepted Answer

We currently ship from China to Southeast Asia and the Middle East. If your region is not listed, please contact us at info@betathree.com to discuss special shipping arrangements.

Question 2

What is the processing time?

Accepted Answer

Processing time is typically 1–2 business days. Orders placed after 17:00 (China Standard Time, GMT+8) may be processed on the next business day. During peak periods, processing times may be longer.

Question 3

How long does delivery take after dispatch?

Accepted Answer

After dispatch, estimated delivery time is 7–12 business days for both Southeast Asia and the Middle East. Please note that delivery estimates are not guaranteed and may be affected by customs, weather, or carrier delays.

Question 4

How are shipping rates calculated?

Accepted Answer

Shipping costs are calculated at checkout based on your location and the weight/size of your order.

Question 5

How can I track my order?

Accepted Answer

Where tracking is available, you will receive a tracking link by email once your order ships.

Question 6

Do I need to pay any additional duties and taxes?

Accepted Answer

Prices shown may include duties and taxes depending on the destination. Unless stated otherwise, any import duties, taxes, or fees not already included are the customer’s responsibility. Please review the details at checkout.

Question 7

Can I change my shipping address?

Accepted Answer

Please contact us as soon as possible if you need to change your shipping address. Once an order has shipped, we may not be able to update it.

Question 8

What should I do if my parcel is delayed, lost, or damaged?

Accepted Answer

If your order is delayed, missing, or arrives damaged, please contact us at info@betathree.com with your order number and photos (if damaged). We will work with the carrier to resolve the issue.

Question 9

What is the return period?

Accepted Answer

You may request a return within 7 days of delivery.

Question 10

What are the conditions for a return?

Accepted Answer

The item must be unused, in original packaging with all accessories and manuals, and proof of purchase is required. Items damaged by misuse, missing parts, or not in resellable condition are not eligible.

Question 11

How do I start a return?

Accepted Answer

Please email info@betathree.com with your order number, the item(s) you wish to return, and the reason for return. We will provide return instructions and the return address.

Question 12

Who pays for return shipping?

Accepted Answer

Change-of-mind returns – Customer covers return shipping.Faulty / damaged / incorrect items – We cover reasonable return shipping (or arrange collection), where confirmed.

Question 13

How are refunds processed? Is shipping fee refunded?

Accepted Answer

Once approved, refunds are issued to your original payment method. Shipping fees are not refunded. Processing times depend on your payment provider.

Question 14

Can I exchange or cancel an order? Which items are non-returnable?

Accepted Answer

Exchange – Contact us. The fastest option is often to return and reorder.Cancellation – Before dispatch, orders can be cancelled; after dispatch, follow return process.Non-returnable items (unless defective or required by law): clearance items (marked final sale), gift cards, items damaged by misuse.

Question 15

The question you are looking for is not there?

Accepted Answer

Please click the help button in the bottom right corner. Frequently asked questions are all there.

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